Effective Date: 20-06-2026
- 4.1 Due to the Nature of Our Products
Due to the nature of research chemical products and to maintain product integrity, safety, and chain-of-custody standards, all sales are final. We do not accept returns for products that have been opened, used, or are no longer in their original sealed packaging. - 4.2 Damaged or Incorrect Items
We will review your claim and, at our discretion, offer a replacement or refund for the affected item(s).
If you receive a damaged, defective, or incorrect item, please contact us within [48-72 hours] of delivery at emberpeptides@gmail.com with:- Your order number
- Photos of the damaged/incorrect item and packaging
- A description of the issue
- 4.3 Order Cancellations
Orders may be canceled for a full refund only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled. - 4.4 Refund Processing
Approved refunds will be processed to the original payment method within [5-10 business days]. Processing times may vary depending on your payment provider. - 4.5 Non-Returnable Items
- Products that have been opened or have a broken seal
- Sale or clearance items (marked as final sale)
- Gift cards or store credit (if applicable)
- 4.6 Contact for Returns
For any questions regarding this policy, please contact us at emberpeptides@gmail.com before sending any items back to us. Items returned without prior authorization may not be eligible for refund.